FAQ

• Does the software come on CD? No,its via digital download only.
• Does the application run on Windows7? Yes,currently we support XP,Vista, Windows 7 32 bit editions.
• What is the minimum screen resolution? The screen resolution can be no smaller than 1024x768.
• Is the application compatible with MACs or Linux? No, only Windows OS supported, though a Java version of the application is planned.
• I don't have a PayPal account, how do I purchase the application? PayPal allows you to pay by credit card without having an account or becoming a member.
• Can you customise the application for me? Yes we can. Let us know what changes are required and we will provide a quote.
• Do I receive free updates of the software? No. Only customers who purchased the Basic Edition are eligible for a free upgrade to the Golden Egg Edition.
• I have a Type of bird not listed in the dropdown, what options do I have? You can select the "Other" Type or you can enter your own Type by typing into the dropdown box directly.
• How does the reminder work? Incubation Manager writes a value to the registry allowing it to run on startup. We cannot guarantee this will be reliable as it is governed by the operating system.
• How do I access the software download after I purchase it? Once payment is successfully made to PayPal, and email is sent the email address you specified in your payment or the email bound to your PayPal account.
• What happens if I discover a bug in the application? If the bug is not environment related, we will attempt to fix and republish as soon as we can.
• Does the application come in FRENCH? No, not currently. This will be reviewed upon more demand.
• Does it allow you to add weight loss during incubation? No, not currently.
• Is the hatch rate calculated automatically or manually entered? Its automatically calculated.